Shipping Policy - Effective Date: 08 August 2026
At SmartechSG, we are committed to delivering your orders safely, securely, and on time. This Shipping Policy outlines our shipping process, delivery timelines, and important information regarding domestic and international deliveries.
Shipping Destinations
We currently ship to the following countries:
• Singapore
• India
As SmartechSG continues to expand, additional shipping destinations may be introduced in the future.
Order Processing
All orders are processed after successful payment confirmation.
Orders are typically processed within 1–2 business days before dispatch. Processing times may be slightly longer during promotional periods, public holidays, or peak shopping seasons.
Once your order has been dispatched, you will receive a shipping confirmation email or SMS containing your tracking information.
Delivery Time
Estimated delivery timelines are as follows:
• Singapore: Approximately 3–5 Business Days
• India: Approximately 3–5 Business Days
Please note that delivery timelines are estimates and may vary depending on courier operations, destination, customs clearance, weather conditions, or other unforeseen circumstances.
Shipping Charges
Orders are dispatched from our fulfillment warehouse in India.
A standard shipping fee of **INR 200** may apply to eligible orders unless otherwise stated during checkout.
Any applicable shipping charges will be clearly displayed before you complete your purchase.
Customs Duties & Import Taxes
For international shipments, customs duties, import taxes, VAT, or other government-imposed charges may apply depending on your country's regulations.
These charges are not included in the product price or shipping fee and are the responsibility of the customer.
Order Tracking
Once your order has been shipped, you'll receive tracking details via email or SMS (where available), allowing you to monitor your shipment throughout its journey.
Delivery Delays
While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to:
• Customs inspections
• Public holidays
• Weather conditions
• Courier service delays
• Unexpected logistical disruptions
SmartechSG is not responsible for delays caused by customs authorities or third-party shipping providers.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping details during checkout.
SmartechSG cannot be held responsible for delivery delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete shipping information.
Lost or Damaged Shipments
If your order arrives damaged or appears to be lost during transit, please contact our Customer Support team as soon as possible.
Our team will work closely with our logistics partners to investigate the issue and provide an appropriate resolution in accordance with our shipping and warranty policies.
Buy with Confidence
Every SmartechSG order is carefully packed and inspected before dispatch to ensure it reaches you in excellent condition. We partner with trusted logistics providers to deliver your products safely and efficiently.
Contact Us
If you have any questions regarding shipping or delivery, our support team is always happy to assist you.
SmartechSG
Email:
info@smartech.sg
Phone:
+65 9338 4504
Business Hours
Monday – Sunday
9:00 AM – 9:00 PM (Singapore Time)
Thank you for choosing SmartechSG. We appreciate your trust and are committed to delivering a smooth and reliable shopping experience from checkout to your doorstep.