Effective Date: [To be Updated]
At SmartTechSG Pte Ltd., we are committed to delivering our products safely and efficiently to customers around the world. Please review our international shipping policy before placing your order.
Countries We Ship To
We currently offer international shipping to the following countries:
• Singapore
• India
As we continue to grow, additional countries may be added to our shipping network.
Processing & Delivery Time
Orders are typically processed within our standard processing time before dispatch.
Estimated international delivery time is approximately 5 business days, depending on the destination, customs clearance, and courier operations.
Please note that delivery timelines are estimates and may vary due to circumstances beyond our control.
Shipping Charges
International orders are shipped from our Indian warehouse.
A standard international shipping charge of INR 200 will apply unless otherwise specified during checkout.
Shipping charges are displayed before order confirmation.
Customs Duties & Import Taxes
Customers are responsible for any applicable customs duties, import taxes, VAT, or other fees imposed by the destination country's customs authorities.
These charges are not included in the product price or shipping fee and must be paid by the customer where applicable.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation along with tracking details (where available) via email or SMS.
Delivery Delays
While we strive to deliver orders within the estimated timeframe, delays may occur due to:
• Customs inspections
• Public holidays
• Weather conditions
• Courier delays
• Unforeseen logistical issues
SmartTechSG is not responsible for delays caused by customs authorities or third-party shipping providers.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information.
SmartTechSG shall not be held responsible for delivery delays or failed deliveries resulting from incorrect or incomplete addresses provided during checkout.
Lost or Damaged Shipments
If your shipment arrives damaged or is lost during transit, please contact our customer support team as soon as possible.
We will work with our shipping partners to investigate the issue and provide an appropriate resolution.
Contact Us
If you have any questions regarding international shipping, please contact us:
SmartTechSG Pte Ltd.
Email: info@smartech.sg
Phone: +65 9338 4504
Business Hours: 9:00 AM – 9:00 PM (Singapore Time)