Shipping Policy
Effective Date: 08 August 2026
At SmartechSG, we are committed to delivering your orders safely, securely, and efficiently. This Shipping Policy explains our order processing, delivery timelines, shipping charges, and other important information regarding your order.
Shipping Coverage
SmartechSG currently ships to:
• Singapore
• India
Additional destinations may be added as we expand our operations.
Order Processing
• Orders are processed within 1–2 business days after successful payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Once your order has been dispatched, you will receive a shipping confirmation with tracking details via email or SMS, where available.
Delivery Time
Estimated delivery timelines are:
• Singapore: Within 3 business days
• India: Approximately 5 business days
Delivery times are estimates and may vary depending on the destination, courier operations, customs clearance, weather conditions, public holidays, or other unforeseen circumstances.
Shipping Charges
Express Shipping (Singapore): SGD 5 per order.
Free Shipping: Available on eligible orders, subject to the applicable terms and conditions.
• India & Other International Orders: Applicable shipping charges will be calculated and displayed during checkout.
Shipping Partner
Orders may be shipped through trusted logistics and courier partners, including SingPost and other service providers depending on the destination and availability.
Order Tracking
Once your order has been dispatched, tracking details will be shared with you via email or SMS, where available.
You can use the provided tracking information to monitor the progress of your shipment.
Customs & Import Charges
For international orders, customs duties, import taxes, GST, VAT, or other charges may apply depending on the destination country's regulations.
Any such charges imposed by the destination country's authorities are the responsibility of the customer unless otherwise stated at checkout.
Delivery Delays
While we work to deliver orders within the estimated timeframe, delays may occur due to:
• Customs inspections
• Courier delays
• Public holidays
• Weather conditions
• Incorrect shipping information
• Unexpected logistical disruptions
• Other circumstances beyond our reasonable control
SmartechSG is not responsible for delays caused by customs authorities or third-party logistics providers.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information during checkout.
SmartechSG cannot be held responsible for delivery delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete information provided by the customer.
Lost or Damaged Shipments
If your order arrives damaged or appears to have been lost during transit, please contact our Customer Support team as soon as possible.
We will work with the relevant courier or logistics partner to investigate the issue and provide an appropriate resolution.
Contact Us
For questions regarding shipping, delivery, or order tracking, please contact our support team.
SmartechSG Pte. Ltd.
UEN 202217923W
68 Circular Road, #02-01
Singapore 049422
Email
info@smartech.sg
WhatsApp
+65 9338 4504
Support Hours
Monday to Sunday, 9am to 9pm
We appreciate your trust in SmartechSG and are committed to providing a smooth and reliable delivery experience from checkout to your doorstep.