Effective Date: 08 August 2026
Thank you for choosing SmartechSG.
We’re committed to providing reliable products and responsive after-sales support.
Please register your product warranty below and keep your original proof of purchase for warranty claims.
YOUR WARRANTY COVERAGE
Product Warranty Period
Smartwatch 6 Months
AI Glasses 6 Months
Earphones / TWS 3 Months
Warranty starts from the original date of purchase stated on your proof of purchase.
Warranty coverage applies to products purchased through SmartechSG or its authorised sales channels in Singapore.
WHAT IS COVERED?
During the applicable warranty period, SmartechSG will assess the product for manufacturing defects under normal use.
Where a manufacturing defect is confirmed, SmartechSG may, at its discretion:
• Repair the product
• Replace the defective component
• Replace the product with an equivalent product, subject to availability
HOW TO MAKE A WARRANTY CLAIM
1. Keep Your Proof of Purchase
Please retain your original invoice, receipt or order confirmation.
2. Register Your Product
Complete the warranty registration form with your product and purchase details.
3. Contact Our Support Team
If you experience a problem with your product, contact SmartechSG Customer Support and provide:
• Product name / model
• Date of purchase
• Proof of purchase
• Description of the issue
• Photos or videos of the issue, where applicable
4. Product Assessment
Our team will assess the reported issue and advise you on the next steps.
Please do not send the product for repair or replacement before receiving instructions from our support team.
WHAT IS NOT COVERED?
The warranty does not normally cover damage or defects resulting from:
• Accidental damage, drops or impact
• Misuse, abuse or improper handling
• Water or liquid damage where the product is not rated for such exposure
• Scratches, dents or normal cosmetic wear and tear
• Damage caused by unauthorised modification or repair
• Damage caused by use contrary to the product instructions
• Normal battery degradation over time
• Loss or theft of the product
• Damage caused by accessories or third-party equipment
• Damage resulting from abnormal operating conditions
Warranty coverage is subject to product assessment and the applicable warranty terms.
IMPORTANT WARRANTY INFORMATION
• Warranty coverage is non-transferable unless otherwise agreed by SmartechSG.
• Warranty claims require valid proof of purchase.
• The warranty period does not automatically restart following a repair or replacement.
• Replacement products or components may be new or refurbished, where permitted and appropriate.
• Warranty service is subject to product availability and assessment.
• Warranty does not cover data loss. Customers are responsible for backing up their data before submitting a product for service.
• For products containing batteries, battery performance may naturally decrease with usage and age.
SINGAPORE AFTER-SALES SUPPORT
SmartechSG Pte. Ltd.
For warranty registration, claims and product support, please use the contact details provided on your purchase documentation or the official SmartechSG support channel.
Keep your proof of purchase. It may be required for warranty service.