Refund Policy
Effective Date: 08 August 2026
At SmartechSG Pte. Ltd. ("SmartechSG", "we", "our", or "us"), customer satisfaction is our priority. We want you to have complete confidence in your purchase. This Return & Refund Policy explains when a product may be returned and how eligible refunds are processed.
Return Eligibility
Return requests may be submitted within 14 calendar days of receiving your order.
A return may be accepted when:
• The product is defective
• The product was damaged during shipping
• An incorrect product was delivered
To qualify for a return, the product must:
• Be in its original condition
• Include all original packaging and accessories
• Include user manuals and other supplied documentation
• Be accompanied by valid proof of purchase or order confirmation
• Not show signs of misuse, unauthorized modification, or accidental damage
How to Request a Return
To request a return:
1. Contact our Customer Support team within 14 calendar days of receiving your order.
2. Provide your order number and product details.
3. Explain the reason for the return.
4. Provide clear photos or videos showing the defect or damage, where applicable.
5. Our team will review your request and provide return instructions.
Please do not send any product back before receiving confirmation from our Customer Support team.
Return Shipping
For approved returns resulting from:
• Manufacturing defects
• Damage during shipping
• Incorrect products being delivered
SmartechSG will arrange the return shipment or cover the applicable return shipping costs.
If a return request does not fall under the eligible return conditions, the customer may be responsible for the return shipping charges.
Product Inspection
All returned products are inspected by our team upon receipt.
The inspection helps us verify the condition of the product and determine whether the return meets the requirements of this policy.
If the return is approved, we will proceed with the applicable resolution.
Refunds
Once your returned product has been received and inspected, we will notify you of the outcome.
If a refund is approved, it will be processed within 14 business days using the original payment method, where applicable.
Please note that the time required for the refund to appear in your account may vary depending on your bank or payment provider.
Exchange & Replacement
Where applicable, an eligible defective, damaged, or incorrectly delivered product may be replaced with the same or an equivalent product, subject to stock availability.
If a replacement is unavailable, SmartechSG may offer a refund or store credit as an alternative resolution.
Store Credit
Where applicable, customers may choose to receive store credit instead of a refund.
Store credit can be used toward future purchases on the SmartechSG website.
Non-Eligible Returns
Returns may not be accepted when:
• The return request is submitted after the 14-day return period
• The product has been damaged through misuse, negligence, or accidental damage
• The product has been modified, repaired, or tampered with by an unauthorized party
• The product shows normal wear and tear
• The product has cosmetic damage such as scratches or dents that were not present upon delivery
• Original packaging, accessories, or documentation are missing
• The product is returned without prior approval from SmartechSG
Important Note
Please contact our Customer Support team before returning any product. Unauthorized returns may not be accepted or processed.
Contact Us
For questions regarding returns, refunds, exchanges, or replacement requests, please contact us.
SmartechSG Pte. Ltd.
UEN 202217923W
68 Circular Road, #02-01
Singapore 049422
Email
info@smartech.sg
WhatsApp
+65 9338 4504
Support Hours
Monday to Sunday, 9am to 9pm
We appreciate your trust in SmartechSG and are committed to providing a fair, transparent, and hassle-free after-sales experience.