Terms of Service
Effective Date: 08 August 2026
Welcome to SmartechSG Pte. Ltd. ("SmartechSG", "we", "our", or "us"). These Terms of Service govern your access to and use of the SmartechSG website, products, and services.
By accessing our website, creating an account, or placing an order, you agree to these Terms of Service. Please read them carefully before using our website.
1. General
These Terms of Service apply to all visitors, customers, and users of the SmartechSG website.
We reserve the right to update or modify these terms from time to time to reflect changes in our business, services, or applicable legal requirements.
Any updated version will be published on this page with the revised effective date. Your continued use of the website after changes are published constitutes acceptance of the updated terms.
2. Products & Product Information
We make every effort to ensure that product descriptions, images, specifications, features, availability, and pricing displayed on our website are accurate.
However, product colours may appear slightly different depending on your device or display settings, and occasional errors or inaccuracies may occur.
SmartechSG reserves the right to:
• Correct product, pricing, or specification errors
• Update product information
• Modify or discontinue products without prior notice
• Limit product quantities where necessary
• Refuse or cancel orders affected by pricing, inventory, or technical errors
3. Pricing
All product prices displayed on the website are subject to change without prior notice.
Any applicable shipping charges, taxes, or other fees will be displayed during checkout where applicable.
If an order has been placed with an incorrect price caused by a technical or administrative error, SmartechSG reserves the right to cancel the order and provide an appropriate refund where payment has already been made.
4. Orders
When you place an order, you will receive an order confirmation via email or another available communication channel.
An order confirmation does not necessarily guarantee that the order will be fulfilled. Orders remain subject to product availability and successful payment verification.
SmartechSG reserves the right to refuse or cancel an order due to:
• Product unavailability
• Incorrect pricing or product information
• Suspected fraudulent or unauthorized activity
• Payment authorization failure
• Incorrect customer information
• Violation of these Terms of Service
• Circumstances beyond our reasonable control
If payment has already been processed for a cancelled order, an appropriate refund will be initiated.
5. Payments
Payments are processed through secure payment gateway providers supported by our Shopify store.
SmartechSG does not store your complete debit card, credit card, CVV, UPI PIN, or banking credentials on our servers.
Orders will be processed only after successful payment confirmation.
6. Shipping & Delivery
We aim to process and deliver orders within the estimated timelines stated on our website.
Delivery timelines are estimates and may vary due to:
• Courier operations
• Customs clearance
• Weather conditions
• Public holidays
• Incorrect shipping information
• Other unforeseen circumstances
Customers are responsible for providing accurate shipping and contact information during checkout.
For complete information regarding delivery, please refer to our Shipping Policy.
7. Returns & Refunds
Returns, exchanges, replacements, and refunds are governed by our Return & Refund Policy.
Eligible return requests must meet the conditions and timelines specified in that policy.
Please review our Return & Refund Policy before submitting a return or refund request.
8. Warranty
Selected SmartechSG products are covered by a limited warranty as specified on the relevant product page or warranty documentation.
Warranty coverage is subject to the applicable Warranty Policy and may vary depending on the product.
Warranty coverage generally does not include:
• Accidental or physical damage
• Damage caused by misuse or negligence
• Unauthorized repairs or modifications
• Normal wear and tear
• Cosmetic damage
• Damage caused by improper handling
Please refer to our Warranty Policy for complete details.
9. Website Use
You agree to use the SmartechSG website only for lawful purposes.
You must not:
• Use the website for fraudulent or unlawful activities
• Attempt to gain unauthorized access to our systems
• Interfere with website functionality or security
• Upload malicious software or harmful content
• Copy or misuse website content
• Use automated systems to collect website information without permission
We reserve the right to restrict or terminate access to the website if we believe these terms have been violated.
10. Intellectual Property
All content available on the SmartechSG website, including:
• Brand names and logos
• Product images
• Text and product descriptions
• Graphics and illustrations
• Website design
• Videos
• Icons
• Marketing materials
is owned by SmartechSG or its respective licensors and is protected by applicable intellectual property laws.
You may not reproduce, modify, distribute, publish, sell, or commercially use any website content without prior written permission.
11. Third-Party Services & Links
Our website may use third-party services or contain links to external websites.
These services may include payment providers, analytics platforms, shipping partners, and social media platforms.
SmartechSG is not responsible for the content, privacy practices, security, or availability of third-party websites or services.
Your use of third-party services may be subject to their own terms and privacy policies.
12. Limitation of Liability
To the maximum extent permitted by applicable law, SmartechSG shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from:
• Your use or inability to use our website
• Your use of our products
• Website interruptions or technical issues
• Delivery delays caused by third parties
• Events beyond our reasonable control
Nothing in these Terms of Service is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
13. Force Majeure
SmartechSG shall not be responsible for delays or failure to perform its obligations where such failure results from circumstances beyond our reasonable control.
These circumstances may include natural disasters, severe weather, government restrictions, strikes, transportation disruptions, technical failures, pandemics, or other unforeseen events.
14. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws of Singapore.
Any dispute arising from or relating to the use of our website, products, or services shall be subject to the applicable jurisdiction of the courts of Singapore.
15. Contact Us
If you have any questions regarding these Terms of Service, please contact us.
SmartechSG Pte. Ltd.
Email:
info@smartech.sg
Phone:
+65 9338 4504
Registered Address:
68 Circular Road
#02-01
Singapore 049422
Business Hours:
Monday – Saturday
9:00 AM – 9:00 PM (Singapore Time)
Thank you for choosing SmartechSG. We appreciate your trust and are committed to providing a transparent, reliable, and seamless shopping experience.