Returns & Refunds Policy - Effective Date: 08 August 2026
At SmartechSG, customer satisfaction is at the heart of everything we do. If you're not completely satisfied with your purchase, we're here to help with a simple and transparent returns and refunds process.
Return Eligibility
We accept return requests within 14 days from the date your order is delivered.
To be eligible for a return, your product must:
• Be in its original condition
• Include the original packaging, accessories, user manuals, and invoice
• Be free from signs of misuse, accidental damage, or unauthorized modifications
Eligible Return Reasons
Returns may be accepted under the following circumstances:
• You received a defective product
• Your order arrived damaged during shipping
• You received an incorrect product
If your request meets the above conditions, our support team will review your case and guide you through the next steps.
Exchange Policy
Eligible products may be exchanged for the same model, subject to stock availability.
If the requested replacement is unavailable, SmartechSG may, at its discretion:
• Issue a full refund
• Offer store credit
• Provide an equivalent replacement product
Refund Policy
Once your returned product has been received and inspected, we will notify you of the outcome of your refund request.
If approved, your refund will be processed within 14 business days using the original payment method, wherever applicable.
Processing times may vary depending on your payment provider or financial institution.
Store Credit
If preferred, you may choose to receive store credit instead of a refund.
Store credit can be used toward future purchases on the SmartechSG website and offers a convenient alternative to a direct refund.
Return Shipping
For approved returns due to:
• Manufacturing defects
• Products damaged during transit
• Incorrect items received
SmartechSG will cover the return shipping costs.
Please do not send any product back without first contacting our Customer Support team, as unauthorized returns may not be accepted.
How to Request a Return
To initiate a return, simply follow these steps:
1. Contact our Customer Support team within 14 days of receiving your order.
2. Share your Order Number and Product Name.
3. Provide a brief description of the issue.
4. Attach clear photos or videos showing the defect or damage (if applicable).
5. Our team will review your request and provide detailed return instructions.
Non-Eligible Returns
Returns may not be accepted if:
• The request is made after the 14-day return period
• The product has been damaged due to misuse, negligence, or accidental damage
• The product has been modified or repaired by an unauthorized service provider
• The original packaging, accessories, or documentation are missing
• The product shows excessive wear, scratches, dents, or damage not caused during shipping
Buy with Confidence
Every SmartechSG product is carefully inspected before dispatch to ensure it meets our quality standards. If something isn't right, our dedicated support team is committed to resolving the issue quickly and fairly, making your shopping experience as smooth and worry-free as possible.
Contact Us
If you have any questions regarding returns, exchanges, or refunds, our support team is here to help.
SmartechSG
Email:
info@smartech.sg
Phone:
+65 9338 4504
Business Hours
Monday – Sunday
9:00 AM – 9:00 PM (Singapore Time)
We appreciate your trust in SmartechSG and are committed to providing exceptional products backed by reliable customer support.